At Flufftastic Treats, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging. Please ensure that the item is securely packed to prevent damage during transit.
Return Shipping
If the return is a result of our error (for example, you received an incorrect or defective item), we will cover the cost of return shipping. In other cases, the customer is responsible for return shipping costs.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. You can expect to receive your refund within a few days, depending on your card issuer’s policies.
How to Return an Item
- Contact Us: Before returning an item, please contact our customer service team at info@flufftastictreats.com to initiate the return process. We will provide you with a return authorization and instructions on where to send your item.
- Package Your Item: Securely pack the item in its original packaging.
- Ship the Item: Send the item to the return address provided by our customer service team. Please use a trackable shipping service to guarantee that we will receive your returned item.
Exceptions
Certain items may not be eligible for return, such as:
- Custom orders or personalized items
- Perishable goods that have been opened
- Items on sale or clearance
Please check product descriptions for any specific return information related to your purchase.
Contact Us
If you have any questions about our return policy, please contact us at info@flufftastictreats.com. We’re here to help!